MedWise Performance Issues

Incident Report for AnewHealth External

Resolved

This incident has been resolved.

Posted Aug 21, 2025 - 15:58 EDT

Monitoring

As of 2:40 PM ET on 8/21/2025, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. We will continue to monitor for any recurrence. Should you have accessibility issues or questions, please contact your dedicated liaison.

Posted Aug 21, 2025 - 14:46 EDT

Identified

We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more [information/regarding a timeline for resolution].

For other or urgent concerns, please contact your dedicated liaison.

Posted Aug 21, 2025 - 14:38 EDT

This incident affected: MCS - MedWise Clinical Solutions and MCP - MedWise Clinical Platform.